Responsible Gaming
at 6coin
6coin is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming programme gives you the tools and information you need to stay in control — always.
Play Smart. Stay Safe.
Our Commitment
Playing at 6coin Should Always Be Fun
At 6coin, we believe that gambling — whether it's cricket betting on the Bangladesh Premier League, spinning premium slots, or joining a live casino table — should be an entertaining leisure activity, not a source of stress, financial hardship, or personal harm. That belief is at the foundation of everything we build and every policy we enforce.
Our responsible gaming programme is not a legal checkbox. It is a genuine, active commitment to the wellbeing of every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh who chooses to play on our platform. We provide practical tools that put control in your hands, train our support team to recognise signs of distress, and partner with external support organisations to ensure that help is always within reach.
The key principle we ask every 6coin player to keep in mind: only ever gamble with money you can afford to lose, and never chase losses. Gambling outcomes are determined by certified random number generators — past results do not influence future ones, and no betting strategy can overcome the house edge over the long run. Treat your gambling budget as entertainment spending, set your limits before you play, and walk away when those limits are reached.
Player-First Design
Every responsible gaming tool on 6coin — deposit limits, time-outs, self-exclusion — is accessible directly from your account dashboard with no waiting period or approval required.
Spending Transparency
Your full betting history, deposit records in BDT (৳), and net win/loss summary are always visible in your account. We believe informed players make better decisions.
Trained Support Team
Our customer support agents receive ongoing training to identify players who may be showing signs of problem gambling, and to respond with empathy, resources, and actionable help.
No Predatory Promotions
6coin does not send targeted bonus offers to players who have set deposit limits or requested a time-out. Responsible gaming settings take precedence over all marketing activity.
Session Time Reminders
6coin can display on-screen reminders at configurable intervals (30 min, 60 min, 90 min) to let you know how long you have been playing — helping you stay aware of time spent.
Secure & Fair Platform
All games on 6coin use certified RNG technology from studios such as Pragmatic Play, Evolution Gaming, and Spribe, ensuring every outcome is provably random and unmanipulated.
Age Policy
18+ Age Restriction — No Exceptions
6coin strictly enforces an 18+ age requirement for all users on this platform. Gambling is an adult activity, and participation by anyone under the age of 18 is absolutely prohibited regardless of the type of game, the size of the bet, or the method of access. This rule applies equally to residents of Dhaka, Chittagong, Sylhet, and every other part of Bangladesh.
During the registration process, all new users are required to confirm that they are 18 years of age or older. Before any withdrawal is processed, users must complete Know Your Customer (KYC) identity verification by submitting a valid National ID (NID) card or passport. This verification step allows 6coin to confirm both your identity and your date of birth. Any account found to belong to a person under 18 will be immediately suspended, all winnings will be forfeited, and all deposits will be returned to the original payment method where technically feasible.
If you are the parent or guardian of a minor, it is your responsibility to ensure that the minor in your household does not access gambling platforms. Please see our Protecting Minors section below for practical guidance on parental controls.
If you suspect that a minor has registered or is actively using a 6coin account, please contact our support team immediately at [email protected] with the subject line "Underage Account Report". We treat such reports with the highest priority and will take immediate action.
Self-Awareness
Recognising the Signs of Problem Gambling
Problem gambling is a recognised condition that can affect anyone — regardless of income, age, education, or background. It does not develop overnight; it tends to emerge gradually as gambling shifts from entertainment to compulsion. The earlier the signs are recognised, the easier it is to take back control. 6coin encourages all players to regularly self-assess their gambling behaviour using the questions below.
Do you gamble with money that is intended for essential expenses such as rent, groceries, electricity, or mobile top-up?
Have you ever borrowed money from friends, family, or a mobile financial service like bKash or Nagad specifically to fund gambling?
Do you find yourself increasing your bet sizes to try to win back losses from previous sessions?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
Do you feel irritable, anxious, or restless when you are not gambling, or when you try to cut back?
Have you ever lied to someone you trust about how much time or money you spend gambling?
Do you find it difficult to stop playing once you have started, even when you intended to play for only a short time?
Has gambling negatively affected your sleep, work performance, studies, or personal relationships?
If you answered "yes" to two or more of these questions, it may be a sign that your gambling is becoming harmful. You are not alone — this is a recognised health concern, and effective support is available. Please read the Self-Exclusion and Support Resources sections below, or contact 6coin support at [email protected] to discuss your options in confidence.
Problem gambling affects not only the individual player but also the people closest to them. If someone in your family is showing the signs described above, encourage them to reach out to 6coin or to one of the independent support organisations listed in the Support Resources section of this page. You can also contact us on their behalf — we will respond sensitively and confidentially.
Self-Exclusion
Self-Exclusion & Account Closure
Self-exclusion is one of the most powerful responsible gaming tools available. If you feel that your gambling is out of control, or even if you simply want to take a break, 6coin offers a straightforward self-exclusion process that restricts access to your account for a period of your choosing. Once a self-exclusion is active, you will not be able to log in, deposit, or place bets for the duration you have selected. All marketing communications will be suspended immediately.
Short Break
24 Hours
A one-day cool-off period. Ideal if you have had a frustrating session and want to step away before making further decisions.
Weekly
7 Days
A one-week pause. Recommended if you have noticed your gambling habits escalating over recent days and want to reset.
Monthly
30 Days
A full month away from the platform. Suitable for players who need more time to reassess their relationship with gambling.
Permanent
Indefinite
A permanent closure of your 6coin account. This cannot be reversed. All data is retained per our legal obligations, but access is closed forever.
To activate self-exclusion, follow these steps:
Log in to your 6coin account
Navigate to your account dashboard. Self-exclusion controls are found under Account Settings → Responsible Gaming.
Select your exclusion period
Choose from 24 hours, 7 days, 30 days, or Permanent Closure. Read the confirmation notice carefully before proceeding.
Confirm your identity
For periods of 30 days or permanent closure, you will be asked to verify your identity via a one-time SMS OTP sent to your registered mobile number.
Exclusion activates immediately
Your account is locked the moment you confirm. You will receive a confirmation email. If you have a pending withdrawal, it will still be processed to your original payment method.
Need help? Contact support directly
If you are unable to access your account to activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it manually within 2 hours.
Once a self-exclusion period is set, it cannot be shortened or cancelled before the end date — not even by contacting support. This is a deliberate design choice to protect you from impulse decisions made during a moment of urge. We believe a firm commitment mechanism is more effective than a soft suggestion.
Spending Controls
Deposit Limits & Spending Controls
Deposit limits are one of the most effective pre-commitment tools available to gamblers who want to stay in control of their spending. By setting a hard ceiling on how much you can deposit over a given period, you remove the possibility of impulsive over-spending in the heat of the moment. 6coin strongly recommends that every player sets a deposit limit as part of their account setup — before they ever place their first bet.
Daily Deposit Limit
Cap the total amount you can deposit via bKash, Nagad, Rocket, or Upay within any single calendar day (midnight to midnight, Bangladesh Standard Time). Minimum configurable limit: ৳500.
Weekly Deposit Limit
Set a maximum deposit total across any rolling 7-day window. Useful for players who deposit infrequently but in larger amounts, ensuring weekly spending stays within budget.
Monthly Deposit Limit
Define the maximum amount you can deposit in any calendar month. This is the broadest and most comprehensive spending control available, ideal for long-term budget management in BDT (৳).
- Deposit limits take effect immediately when you lower them. There is no cooling-off delay for reductions — this protects you in moments of urgency.
- Increasing a deposit limit is subject to a mandatory 24-hour waiting period before the higher limit becomes active. This delay is intentional and cannot be bypassed.
- If you reach your deposit limit mid-session, your current bets will settle normally, but no further deposits will be accepted until the limit period resets or a new period begins.
- Deposit limits apply across all payment methods simultaneously. Using a different bKash number or Nagad account does not reset or bypass your limit.
- You can view your current deposit total for the active period at any time from your account dashboard under "Spending Overview".
In addition to deposit limits, 6coin also supports loss limits (maximum net loss per period) and wager limits (maximum total bet amount per session). These advanced controls can be configured from your account Responsible Gaming settings. Contact [email protected] if you need guidance on which limits are most appropriate for your situation.
Time-Out Features
Time-Out & Cool-Off Features
Not every situation calls for full self-exclusion. Sometimes you simply need a structured pause — a designated period away from the platform to clear your head, reassess your budget, or just take a break from screens. 6coin's time-out and cool-off features are designed for exactly this purpose.
Session Time Reminders
In-Play Time Alerts
Configure automatic on-screen notifications that appear after you have been playing for 30, 60, or 90 minutes in a single session. These prompts display your total session time and net result, nudging you to take a conscious decision about whether to continue. Alerts are available on both desktop and mobile.
Reality Checks
Net Result Snapshots
At configurable intervals, 6coin will display a "reality check" overlay showing your net gambling result (total wagered minus total won) for the current session in BDT (৳). This helps you stay grounded in actual numbers rather than the emotional highs and lows of individual game outcomes.
Temporary Time-Out
Short Account Pause
Apply a temporary account pause of 1, 3, or 7 days without formally entering self-exclusion. During a time-out, you cannot deposit or bet, but your account remains open and your balance is preserved. At the end of the period, your account automatically re-activates. No extensions are permitted mid-period.
Marketing Pause
Stop Promotional Emails
Even if you continue playing, you can opt out of all promotional communications — including Eid bonus offers, BPL cricket promotions, and seasonal free-spin campaigns — at any time. Your opt-out preference takes effect within 24 hours and does not affect essential account communications such as deposit confirmations or security alerts.
All of the above features are available directly from your 6coin account settings under the Responsible Gaming tab. If you experience any difficulty configuring these tools, our support team is available 24/7 at [email protected] to assist you.
Getting Help
Support Resources & Helplines
If you are concerned about your own gambling behaviour, or about someone close to you, please do not hesitate to reach out for help. Problem gambling is a health issue — not a moral failing — and confidential, professional support is available. 6coin's own support team can be your first point of contact, but we also encourage you to connect with the independent organisations listed below, who specialise in gambling addiction support.
6coin Support Team
Our trained support agents are available 24/7. Email [email protected] with the subject "Responsible Gaming Help" for a confidential, empathetic response within 2 hours.
Gamblers Anonymous
An international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder.
Kaan Pete Roi
A Bangladesh-based emotional support and mental health helpline offering confidential counselling services. Reach out if gambling stress is affecting your mental wellbeing or relationships.
National Mental Health Institute
NIMH Dhaka provides professional psychiatric and psychological services for behavioural addictions including problem gambling. Referrals available through Dhaka-based physicians.
What to Expect When You Contact 6coin for Help
- Your enquiry is treated with strict confidentiality — no details are shared with third parties without your consent.
- You will be connected with a support agent who has specific training in responsible gaming conversations.
- We will walk you through all available self-help tools — deposit limits, time-outs, and self-exclusion — and help you activate whichever is most appropriate.
- If you request account closure or self-exclusion during the conversation, we will process it immediately on your behalf.
- We can provide referrals to external professional counselling services available in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.
- There is no pressure, no judgment, and no requirement to disclose more than you are comfortable sharing.
To reach our responsible gaming team directly, email [email protected] with the subject line "Responsible Gaming Help". Plain text email only — no clickable mailto link is provided in accordance with our site-wide contact policy.
Child Safety
Protecting Minors from Gambling Harm
6coin takes the protection of minors with the utmost seriousness. If you share a device, household mobile, or computer with someone under the age of 18, it is essential that you take steps to prevent them from accessing gambling content — including 6coin. The responsibility for this rests with the adult account holder, not with the minor.
Use Device-Level Parental Controls
Both Android and iOS devices support parental control features. On Android, Google Family Link allows parents to block specific apps and websites. On iOS, Screen Time settings can restrict access to gambling-related websites by category. Enable these controls on any shared device in your household.
Never Share Your Login Credentials
Your 6coin username and password are personal. Do not share them with anyone, including family members. If a minor accesses your account using your credentials, you remain responsible for all activity on that account.
Use Browser-Level Filtering
Browser extensions and DNS-level filtering services such as CleanBrowsing or OpenDNS can block gambling website categories at the network level across all devices in your home — including smartphones, tablets, and computers connected to your Wi-Fi router.
Log Out After Every Session
Always log out of your 6coin account when you have finished playing. Do not rely on session expiry alone. Logging out immediately prevents opportunistic access by anyone who picks up your device after you.
Secure Your Mobile Payment Apps
Since 6coin supports deposits via bKash, Nagad, Rocket, and Upay, ensure that your mobile financial apps are also protected by separate PINs or biometric locks. A minor who can access your mobile payment app may be able to fund gambling activity independently.
Have Open Conversations
Talk to young people in your household about gambling — what it is, how it works, and why it is strictly for adults. Research consistently shows that early, honest conversations about gambling risk significantly reduce the likelihood of problem gambling in young adulthood.
If you discover or suspect that a person under 18 has been accessing gambling content through your account or any other means, report it to 6coin immediately at [email protected] with the subject line "Minor Access Report". We will suspend the relevant account, investigate fully, and provide guidance on next steps — with complete confidentiality.
6coin does not direct any marketing, advertising, or promotional content toward individuals under the age of 18. Our age verification processes are applied at registration and again at first withdrawal. We continuously review our KYC procedures to ensure they remain robust and effective at keeping underage players off our platform.
Play Responsibly
Enjoy 6coin — Within Your Limits
Gambling at 6coin is meant to be fun. Set your deposit limits, use your time-out tools, and remember: 18+ only. If you ever feel that gambling is becoming more than entertainment, our support team is here for you — day or night.